Location / Country: Malaysia Year: 2009 Industry: Education

Product / Application / Service Provided

• Installed AXIA SOHO IP-PBX to replace old PBX
• 1 PRI line, 1 AXIA SOHO
• Installed AXIA SOHO for 75 extension
• 1 PRI Line with DID routing for each extension
• DID Electronic Fax where faxes are routed to email address directly
• Receptionist console for transferring calls
• Call Conferencing for meetings and discussions
• Ability to connect to Office PBX when outside for roadshow or overseas trip
• Call Dial Reports for monitoring

Reason for Procurement

• To upgrade to flexible IP-PBX system to provide scalability and convenience
• To lower Total Cost of Ownership
• To offer advanced features such as Auto Attendant (IVR), Voice Mail and Electronic Fax
• To allow the CEO to be contacted via VOIP when overseas

Outcome

• Installed DID for all extensions and FAXes
• IVR system for customer convenience
• Voice Mail to email so that messages are delivered to recipient