Location / Country: Malaysia Year: 2010 Industry: Turnkey Software Developer

Product / Application / Service provided

• Installed AXIA SOHO IP-PBX at new office
• Used GSM to route mobile calls via GSM
• Provided ability to send and receive fax electronically, routed incoming faxes to email
• Provided softphones to developers for communication
• Allowed outside project team members to call office via VOIP
• Used conference calling for meetings and technical discussions
• Provided WiFi for office
• 8 incoming fixed lines and 3 mobile lines

Reason for Procurement

• To upgrade to flexible IP-PBX system for better scalability and convenience
• To reduce rental cost currently occurred from traditional PBX
• To lower total cost of ownership
• To allow employees at project site to call back via VOIP

Outcome

• IVR provided sophistication and addressed the issue of difficulty in hiring receptionist
• Employees are given voice mail so that every message from customer is delivered. Voice mails are sent to PC as audio file attachment
• Reduced TCO of implementation of PBX
• Eliminated need to print every fax incoming and outgoing. Convenience of sending fax electronically directly from PC.